Refund policy
RETURN & REFUND POLICY
We want you to love what you ordered from Milkweed, baby! If something isn't quite right, please review our policy below.
RETURNS
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in its original condition. Items that show signs of wear, use, washing, alteration, or damage after delivery may not be accepted.
Please contact us before sending an item back so we can provide return instructions. Items returned without first requesting a return may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
We do not charge a restocking fee.
CANCELLATIONS
Orders may be canceled within 15 minutes of being placed.
After the 15-minute cancellation window has passed, an order can no longer be canceled. If the items in your order are eligible for return, you may request a return after receiving your order according to the terms of this policy.
Custom, personalized, made-to-order, clearance, and other items designated as Final Sale are not eligible for cancellation or return.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed.
FINAL SALE & NON-RETURNABLE ITEMS
Certain items are not eligible for return, including:
• Custom, personalized, or made-to-order items created specifically for you.
• Clearance merchandise or other products clearly designated as Final Sale.
• Earrings and other hygiene-sensitive products that have been worn, used, or removed from protective packaging where applicable.
• Gift cards, if offered.
An item's Final Sale status does not affect our responsibility to make things right if the item arrives damaged, defective, or incorrect.
PROMOTIONS, COUPONS & MULTI-ITEM DISCOUNTS
Purchases made using a promotion, coupon, bundle price, quantity discount, or other special offer may still be eligible for return unless they were specifically designated as Final Sale.
However, returning part of a qualifying purchase may change the promotional price.
If a return causes the remaining items in your order to no longer meet the requirements of the original promotion, the discount will be recalculated based on the items you keep. Your refund will reflect the adjusted purchase price after that recalculation.
For example, if a promotion requires purchasing three items to receive a special price and you return two of those items, the item you keep will be repriced at its applicable regular price before your refund is calculated.
Promotional pricing applies only while the original requirements of the promotion are met.
REFUNDS
Once we receive and inspect an eligible return, we'll let you know whether the return has been approved.
Approved refunds will be issued to the original payment method, less any applicable promotional adjustments described above.
Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued.
Original shipping charges are non-refundable unless the return resulted from an error on our part.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your item arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible. Photos of the item and packaging may be requested so we can evaluate the issue.
If we made a mistake or an item arrived damaged or defective, we'll work with you to make it right. You will not be responsible for return shipping when a return is required because of an error on our part.
EXCHANGES
Many Milkweed, baby! products are handmade, one-of-a-kind, or available only in limited quantities. Because of this, we cannot guarantee that the same item will be available for an exchange.
When possible, the simplest option is to return an eligible item according to this policy and place a new order for the item you'd prefer.
LOST, DELAYED OR MISSING PACKAGES
Once your order ships, you'll receive tracking information when available.
If tracking indicates that your package is delayed or still in transit, please contact us and we'll help determine the appropriate next step.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with other members of your household or neighbors, and with the shipping carrier. If you still cannot locate the package, contact us and we'll help however we reasonably can.
Milkweed, baby! is not responsible for packages that cannot be delivered or are lost because an incorrect or incomplete shipping address was provided at checkout.
If you notice an address error, please contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has been placed or shipped.
QUESTIONS ABOUT YOUR RETURN
Not sure whether your purchase qualifies for a return? Please contact us before sending anything back. We're happy to help.